Electronic Human Resource Management and Employee Efficiency: Test of the Mediating Role of Impersonal Trust

Javad Shahreki


This study investigates the relationships between electronic human resource management (e-HRM) and employee efficiency in private companies, with impersonal trust being the intervening variable. A conceptual model was developed and tested using data collected from 167 HR professionals for the study. Data set was examined, and hypotheses were tested by employing Partial Least Squares-Structural Equation Modelling (PLS-SEM) analysis. The result reveal that all hypothesis supported, as well as impersonal trust mediates (partially) the relationship between e-HRM and employee efficiency. The results show that technology-enabled HRM supports organisations by enhancing organisational trust and efficiency outcomes. The key predictors for improving employee efficiency are organisational trust and e-HRM. e-HRM, in the HRM department has a positive impact on employees trust. The outcomes show the valuable insights for HR professionals allowing them to enhance employee efficiency by applying e-HRM to upgrade employees trust in the company.


Employee efficiency, Impersonal trust, Electronic human resource management.

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