Evaluation of Critical Factors in Development of Mobile Payment Software Using DEMATEL and ANFIS Methods

Farshid Iravanipour, Parisa Daneshjoo, Peyman Babaei


Software evaluation is an important task in online banking systems. Developing software with inappropriate design can be costly and have a negative impact on the business process of banks. This study developed a new method to consider 5 main dimensions of Technological, Organizational, Human, Hardware and Software factors as well as 25 criteria for mobile payment software evaluation. The factors are identified by reviewing the software development literature. The method is developed using Adaptive Neuro-Fuzzy Inference System (ANFIS) and DEMATEL techniques. DEMATEL is used to determine the most important factors among the five categories by 40 experts who worked in Parsian Bank in Iran and have significant experience in mobile payment software development. ANFIS is used to find the importance level of each criteria in five categories. The results showed that software provider and technology factors are the most important factors affecting the development of mobile software.


Software evaluation, ANFIS, Mobile payment, DEMATEL, Banking Software

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