Prioritizing Critical Factors to Successful Adoption of Total Hospital Information System

Hossein Ahmadi, Mehrbakhsh Nilashi, Othman Ibrahim


Although the benefits of adopting Hospital Information System (HIS) innovation are well known, only a few hospitals in Malaysia have actually adopted it. Surprisingly, there is scarcity of study specifically in the context of Malaysia related to Total Hospital Information System (THIS) adoption. Therefore, the aim of this study is to provide more insight regarding the THIS adoption in the context of Malaysia and as well to explore the potential factors that are connected to the hospitals’ adoption of THIS technology. To this end, this study developed a conceptual framework on the basis of Technology Organization Environment (TOE) for the adoption of THIS by Malaysian hospitals. Accordingly, a Fuzzy AHP model is developed to determine the weights of factors in the three categories for the THIS adoption. These factors are identified and compared by hospital experts and decision makers, who are fully familiar of THIS technology with also professional management and decision-making experience in the healthcare industry. Then fuzzy AHP is applied to compute the weights of incorporated factors in the THIS adoption model. This can result at fostering the uptake of HIS and facilitating its reluctant trend by improving the decision of hospitals towards THIS adoption.


Total Hospital Information System, Hospital, TOE framework, Fuzzy AHP

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