Successful Enterprise Resource Planning Post-Implementation: Contributions of Technological Factors

Ehsan Kish Hazrat Soltan, Ahmad Jusoh, Abbas Mardani, Mahdi Mohammad Bagheri


Enterprise resource planning (ERP) has been widely studied in the past. However, the effective deployment of ERP in order to achieve benefits in post-implementation stage has puzzled many organizations. Therefore, the objective of this paper is to introduce a conceptual framework of the technical critical success factors (CSFs) on ERP post-implementation supported by the technological, organizational and environmental (TOE) theory, and adds the critical factors of ERP data accuracy, ERP implementation team, ERP implementation strategy and ERP communication which were not included in the past. This paper applies previous literature, theories and conceptual framework to present a new conceptual model that contributes to CSFs becoming empirically joined to ERP post-implementation success and discusses the impact of this new approaches on ERP post-implementation success. The paper covers a research gap in how technical factors impact ERP post-implementation success and similarly the lack of a greater conceptual model organized to provide insight into ERP post-implementation success.


Data accuracy, Implementation team, Implementation strategy, Communication, Technology, Organization and Environment (TOE) theory

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